FAQ
(faq) Frequently Asked Questions
Q: Is it safe to use my credit card on your site?
A: Shopping at iamsoaddicted.com is safe. The iamsoaddicted.com Safe Shopping Guarantee backs every credit card purchase you make at iamsoaddicted.com, and our site is protected by SSL encryption technology.
Q: Is it safe to use my debit card online?
A: Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, once the order has been shipped you will receive a tracking number via e-mail from our shipping department.
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 90 days of purchase. (Returns must be unworn and in the state you received them and in the original box with tag attached and original invoice.)
Q: How long will it be before I receive my order?
A: Generally, orders placed before 1 PM PST Monday through Thursday for delivery within the 48 contiguous United States will be shipped same day. Orders placed after 1 PM on Thursday through 1 PM PST Monday will be shipped next day. Additional time should be allowed for shipments to US Territories, APO/FPO addresses and Canada. Deliveries are generally not made on weekends or holidays, and extra time should be allowed during holidays.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, and American Express for all orders.
Q: How do I order items with Cashier's Checks or Money Orders?
A: At this time we do not accept Cashier's Checks or Money Orders.
Q: Do you ship to addresses outside the United States?
A: We do not ship to any other international locations at this time.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO or FPO address.
Q: Do you do back orders?
A: iamsoaddicted.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
Q: What are cookies? Do I need to enable cookies on my browser to shop at iamsoaddicted.com?
A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.